Job Title: Mobile Tech
Job Type: Full-time
Job Duties and Responsibilities
· Provide assistance and technical support to customers that are experiencing issues.
· Communicate directly with customers via phone and email in a professional and timely manner.
· Trouble shoot failures using mechanical analysis to resolve customer complaints.
· Interact with retail vendors and mechanical business partners (service centers and dealerships) to facilitate customer needs.
· Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints.
· Escalate any customer complaints or inquiries as needed to internal tech support team member.
· Create Service Call and assign Tech Support from email or dealer portal as needed.
· Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
· Document work completed on the road to note information in the system upon return.
· Represent the company professionally while interacting and repairing units.
Requirements
· Clear driving record and valid driver’s license.
· High school diploma, general education degree or equivalent working experience
· General knowledge of customer service principles and practices
· Relevant computer knowledge of SAP and Microsoft software systems
· Must successfully work individually and as part of a team.
· Communication skills: both verbal and written along with problem-solving skills is a must.
· Power sports, ATV or UTV knowledge is a plus.