Job Title: Customer Relations Manager
We are looking for an experienced Customer Relations Manager for our Customer Service (CS) and Tech Support (TS) teams to help them provide excellent customer service and promote this idea throughout the team. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
Requirements and Skills
· Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
· Experience in providing customer service support.
· Excellent knowledge of management methods and techniques.
· Proficiency in English (Spanish is a plus)
· Working knowledge of customer service software, databases, and tools.
· Awareness of the industry’s latest technology trends and applications.
· Ability to think strategically and to lead a diverse team.
· Strong client-facing and communication skills both written and verbal.
· Advanced troubleshooting, detail-oriented and multi-tasking skills.