Customer Relations Manager
SUBMIT RESUME
Job Title: Customer Relations Manager
Job Overview
We are looking for an experienced Customer Relations Manager for our Customer Service (CS) and Tech Support (TS) teams to help them provide excellent customer service and promote this idea throughout the team. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
Responsibilities
- Help improve CS/TS experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor, and develop agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of the industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Requirements and Skills
· Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
· Experience in providing customer service support.
· Excellent knowledge of management methods and techniques.
· Proficiency in English (Spanish is a plus)
· Working knowledge of customer service software, databases, and tools.
· Awareness of the industry’s latest technology trends and applications.
· Ability to think strategically and to lead a diverse team.
· Strong client-facing and communication skills both written and verbal.
· Advanced troubleshooting, detail-oriented and multi-tasking skills.
Please submit resumes to tina.staggs@hisunmotors.com or jamie.cheek@hisunmotors.com
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